Shipping & Return Policies

Shipping, Fulfillment & Return Policies:
Please allow for at least two business days after the day you order for your order to be processed.  During sales and promotions, we will need up to five business days after the day you order for your order to be processed.  Please note that if you choose a shipping method that says it will get there in a certain number of days (e.g. priority mail), that we still need the time mentioned above to prepare your package to get to the shipper.  Additionally, currently package delivery is regularly running behind so mail and packages are being delivered later than usual and cannot be guaranteed to meet any specific time frame.  We cannot be responsible for lost, stolen, or misdelivered packages. 

Local Pick Ups:
We are open for local pick ups for online orders Monday - Wednesday 9:30 am to 3:00 pm, Thursday 9:30 am to 1:00 pm, and Friday 9:30 am to 2:30 pm.  Our address for local pick up is 7801 N Lamar Blvd Suite F7, Austin, 78752.  If you use google maps to get here, please search for "The Steeping Room Online."

Return Policies:
If you experience a problem with any of our products, please let us know by emailing us at tsronline@thesteepingroom.com.  We're happy to make it right for you.