• Shipping & Return Policies

    Shipping, Fulfillment & Return Policies:
    Please allow for at least two business days after the day you order for your order to be processed.  During sales and promotions, we will need up to five business days after the day you order for your order to be processed.  Please note that if you choose a shipping method that says it will get there in a certain number of days (e.g. priority mail), that we still need the time mentioned above to prepare your package to get to the shipper.  Additionally, currently package delivery is regularly running behind so mail and packages are being delivered later than usual and cannot be guaranteed to meet any specific time frame.  We cannot be responsible for lost, stolen, or misdelivered packages. 

    Any free shipping promos or offers are not available for wholesale orders. 

    Local Pick Ups:
    We are open for local pick ups for online orders Monday - Friday 9:30 am to 3:00 pm (barring holidays) and the second Saturday of every month from 10 am to 2 pm.

    Our address for local pick up is 7801 N Lamar Blvd Suite F7, Austin, 78752.  If you use google maps to get here, please search for "The Steeping Room Online."

    Taxes, Tariffs, Duties, and Handling Fees for International Orders:
    The fees, taxes, tariffs, and/or duties that your Customs agency and post office add to the cost of delivery need to be paid by the customer directly.  If you reject the shipment and send it back to us to avoid these types of costs, please note that shipping is not refundable and that you are responsible for the cost of return shipping.

    Return Policies:
    If you experience a problem with any of our products, please let us know by emailing us at  We're happy to make it right for you. 

    We accept returns for 30 days after delivery date, either in store or by mail.  If the issue was our fault (for example, we sent the wrong item), then we will gladly pay for return shipping and ship you the correct item right away.  If the issue is that you don't care for the product, then ship it back to us (or return to us in store) and we will refund you what you paid for the product. 

    Please note, because tea is an agricultural product, some seasonal variance is to be expected in the flavor and visual profiles of tea through different harvests times.  We recommend purchasing smaller quantities at first to ensure that you like the tea before making a larger purchases of it.  

    Please note - we do not accept returns for tea subscriptions or gift cards.