We strive to ship orders within two business days of order receipt, however there may be occasions when an order will take between three to five business days to prepare for shipping.
Please note that if you choose a shipping method that says it will get there in a certain number of days (e.g. priority mail), that we still need the time mentioned above to prepare your package to get to the shipper. Additionally, currently USPS is regularly running behind so first class and priority mail are being delivered later than usual.
Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered, The Steeping Room cannot be responsible for replacing the product. The purchaser is also responsible for making sure that the shipping address entered is a secure address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered or is en route to the shipping address. If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination.
If a package comes back to us as "undeliverable" or as "insufficient" or "wrong address," the purchaser will be charged for shipping the package to its proper destination (even if the order originally warranted free or reduced shipping). Or, if the purchaser prefers, The Steeping Room can issue a refund for that purchase, minus the initial cost of our shipping the goods to you.
Note we cannot be held responsible for delays in shipping due to weather or acts beyond our control.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Please note that we do not refund shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that if your original order was eligible for free shipping but the returned item takes the total order dollar amount down below the free shipping threshold that you will be charged for shipping the original package and credited the balance of your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and that person will find out about your return.
To return your product, you should mail your product to: The Steeping Room Online, 9715 Burnet Road, Bldg 7, Unit 400, Austin, TX 78758.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.