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Frequently Asked Questions

We are currently open for curbside to go only Tuesday to Saturday, 11 am to 5 pm.

We're not sure yet, to be honest.  We're working hard to bring back more of the menu items that everyone is asking for in a to go format, but it is not the right time for us to open up our dining room again.  

If you want to pick up food for today (assuming that 'today' is a time that we are open), then it is best to call the store at (512) 467-2663 and place your order over the phone.  We are working on finessing our online food ordering portal to handle all of the things that we want to do, but it takes time.  Please bear with us.

Currently, we don't have the ability to process gift cards for online food orders.  If you'd like to use a gift card for the physical location for an online food order, you'll need to place that order over the phone (512-467-2663) and bring your gift card with you to pay when you come pick up.  Unfortunately our gift card system isn't as fancy as we hope it can be one day.

Please also note.... that gift cards for the online store are different from gift cards for the physical location.  Online store gift cards can only be used in our online tea store.  Again... we have big hopes and dreams of a time when everything works seamlessly together, but we're not there yet.

The easiest way to do this is to order your teas in our online shop and select  PICK UP at checkout instead of SHIP.  It will take us between 2 to 4 days to prepare your order and transfer it over to the 4400 N. Lamar store, but by ordering tea online you will have access to a much larger selection than we currently are offering in our physical store.  We also regularly have sales in the online store that we do not offer in the physical store.  It's a win-win.

Yes! The catering menu is limited at the moment, so requests for items are subject to their availability.  Please email us at catering@thesteepingroom.com with your requests and we'll see how we can best accommodate you.

Yes.  For these items please place your order over the phone (512-467-2663) during business hours by 2:00 pm.  They will be available for pick up between 3:00 pm to 5:00 pm that day.  Please be aware that these same day pastry items are subject to daily availability.